A MESSAGE TO OUR FOOT LOCKER COMMUNITY FROM CEO RICHARD JOHNSON
As we join the world in the fight to flatten the curve of the coronavirus (COVID-19) pandemic, please know that you, our valued customer, along with our team members are still our top priority. In an effort to slow down the spread, we have made the decision to keep our stores closed until April 11. This extension is for all North American doors. We are also extending our support of our Foot Locker team members with continued pay and benefits. We will continue to monitor developments across the globe, and we will make additional decisions as needed.
We are proud to serve you online and through our app while our stores are closed. Please know we are taking every step to process orders, returns, and exchanges as quickly as possible, but we want to protect all team members working in our distribution centers and facilities during this critical time. Our shipping partners are taking steps to protect their employees as well so this could lead to slightly longer shipping, processing, and delivery times.
With the extension of our store temporary closings, we have also extended our return policy window. Foot Locker will now accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020. Any items bought in stores or online after that date can be returned 30 days after the stores reopen. Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.
Let’s work to protect and care for one another. We're all in this together and we appreciate your support. Stay safe, stay healthy and wash your hands.
Chairman & CEO
Foot Locker, Inc.